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Frequently Asked Questions
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Do we buy Cards?Yes. We buy cards in store and at shows. Please contact us at: _____________for more information.
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Where Do We Ship To?We offer shipping to most regions in the world as well as United States and APO addresses. Shipping is calculated at checkout for international customers.
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Our Return PolicyWe do not accept returns on any Trading Card Games. This includes sealed and singles. Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something not as described, send us an email and we'll make it right!
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Our Pre-Order PolicyPre Orders can be cancelled prior to the shipping of the item, but a 20% fee will be applied. Once the product is shipped the order cannot be cancelled. We charge this fee due to the costs we're charged by our payment provider and our platform when an order is cancelled.
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Our Cancellation PolicyOrders can be cancelled prior to the shipping of the item, but a 20% fee will be applied. Once the product is shipped the order cannot be cancelled. We charge this fee due to the costs we're charged by our payment provider and our platform when an order is cancelled.
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Can We Hold a Product?No, all of our products are sold on a first come first serve basis.
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Lost & Damaged Packages PolicyWe use third-party shipping companies such as USPS, FedEx, and UPS. Risk of loss and damage will pass onto the Buyer when the product is accepted by the shipping carrier. It is the responsibility of the Buyer to have an order delivered to a secure location to try and mitigate package theft. We are not liable for package theft and damage in transit. If theft or damage does occur, it will be the responsibility of the Buyer to try and work with the shipping carrier to resolve any and all issues.
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Price Matching or Adjustments?We do not offer price matching. We have pricing based on supply and demand for a product. We do not offer partial refunds as prices change. We offer products at the current market price. That price may fluctuate over time, but your order guarantees that product to you at the current market price.
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Terms and ConditionsTerms and Conditions for AWEFESTWORLD Effective Date: January 1, 2024 Welcome to AWEFESTWORLD! By accessing or using our website, AWEFESTWORLD.COM ("the Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree to these Terms, do not use the Site. 1. General Terms 1.1 Eligibility By using this Site, you confirm that you are at least 18 years old or have the consent of a parent or guardian. 1.2 Account Registration Certain features of the Site may require you to create an account. You agree to provide accurate and up-to-date information, and you are responsible for keeping your account and password secure. 1.3 Modifications to Terms We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated. Continued use of the Site after changes constitutes acceptance of those changes. 2. Product Information and Availability 2.1 Product Listings We strive to provide accurate product descriptions, but we do not guarantee that product descriptions are error-free. Product availability is subject to change, and we reserve the right to update availability and prices at any time. 2.2 Pricing and Payment Prices are listed in US dollars and are subject to change. Payment must be made at the time of purchase. We accept various payment methods such as credit cards and PayPal. 3. Shipping and Delivery 3.1 Shipping Locations We offer shipping to most regions globally, including the United States and APO addresses. Shipping fees are calculated at checkout for international customers. 3.2 Risk of Loss The risk of loss or damage is transferred to you upon acceptance of the package by the shipping carrier. You are responsible for ensuring that the package is delivered to a secure location to prevent theft or damage. 3.3 Shipping Delays While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or other external factors. 4. Returns and Refunds 4.1 No Returns Policy We do not accept returns on any Trading Card Games (TCGs), whether sealed or singles. Due to the nature of TCG products, we cannot offer returns, but if you receive something not as described, please contact us, and we will resolve the issue. 4.2 Refunds Refunds are processed only when the product is significantly not as described or defective. You must contact us within [insert number of days] days to initiate the process. 5. Cancellation Policy 5.1 Order Cancellation Orders can be canceled prior to shipping. A 20% cancellation fee will apply to cover costs charged by our payment provider and platform. Once the product has shipped, the order cannot be canceled. 6. Pre-Order Policy 6.1 Pre-Order Cancellations Pre-orders can be canceled before shipping with a 20% cancellation fee. Once the product ships, pre-orders cannot be canceled. 7. Lost and Damaged Packages 7.1 Shipping Carrier Liability We use third-party carriers like USPS, FedEx, and UPS. Once the package is accepted by the carrier, the risk of loss or damage transfers to the buyer. It is the buyer’s responsibility to resolve any issues with the shipping carrier regarding theft or damage. 8. Price Matching and Adjustments 8.1 No Price Matching We do not offer price matching or partial refunds. Prices are based on supply and demand in the market and are subject to change. 9. Intellectual Property 9.1 Copyright and Trademarks All content on the Site, including product listings, logos, images, and text, are the property of AWEFESTWORLD or its licensors. You may not use any content without our express written permission. 10. Privacy Policy By using the Site, you agree to the collection and use of your information in accordance with our [Privacy Policy](insert link). We collect personal information only when you provide it voluntarily, and we take steps to protect your privacy. 11. Limitation of Liability 11.1 Disclaimer of Warranties The Site and all products are provided "as is" without any warranties or guarantees. We do not guarantee that the Site will be free of errors, interruptions, or viruses. 11.2 Limitation of Liability To the fullest extent permitted by law, AWEFESTWORLD shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or any products purchased through it. 12. Governing Law and Dispute Resolution These Terms are governed by the laws of the State of California. Any disputes arising from the use of the Site will be resolved through arbitration in California. 13. Contact Information For any questions or concerns regarding these Terms and Conditions, please contact us at: Email: awefestworld@gmail.com Acceptance of Terms By using this website, you acknowledge that you have read and understood these Terms and Conditions, and agree to be bound by them.
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